In a time when anecdotal stories of client improvement do not provide sufficient insight, organizations turn to outcomes data for two reasons: to measure client progress over time and to be used as input for strategic and operational decisions.
Outcomes data refer to repercussion of a product or service that has an effect beyond the end customers, to include, for instance, family income, job creation, housing and health. This type of information is achieved through meticulous data collection, quality control and rigorous analysis.
Fondo Esperanza has been measuring social outcomes since 2010
A case study by the Social Performance Task Force in June 2018 features Fondo Esperanza, the BBVA Microfinance Foundation’s Chilean MFI, as a successful example of an organization that leverages outcomes data to achieve its mission. The institution continually strives to be on the forefront of outcomes data analysis, seeking to learn how social data can provide insights relevant to strategic decision-making processes, such as finding ways to improve operations and conceiving new products and services.
Fondo Esperanza has been measuring social outcomes since 2010: what started out as an instrument to evaluate entrepreneurs’ advancement is also currently serving to understand how they work towards their social goals, and is being employed as a management tool.
BBVA Microfinance Foundation and social performance management
Committed to nurturing the sustainable and inclusive development of vulnerable entrepreneurs, the Foundation endeavors to put the understanding of the clients at the heart of its activity, making outcomes data vital for its performance management. For more information, you can access the BBVA Microfinance Foundation Social Performance Reports here.
You may access the SPTF case study here.
