{"id":20598,"date":"2023-02-27T09:18:03","date_gmt":"2023-02-27T09:18:03","guid":{"rendered":"https:\/\/www.fundacionmicrofinanzasbbva.org\/revistaprogreso\/?p=20598"},"modified":"2023-02-27T12:10:18","modified_gmt":"2023-02-27T12:10:18","slug":"nuevas-medidas-para-la-proteccion-al-consumidor","status":"publish","type":"post","link":"https:\/\/www.fundacionmicrofinanzasbbva.org\/revistaprogreso\/nuevas-medidas-para-la-proteccion-al-consumidor\/","title":{"rendered":"Nuevas medidas para la protecci\u00f3n al consumidor"},"content":{"rendered":"<div class=\"pdfprnt-buttons pdfprnt-buttons-post pdfprnt-top-right\"><a href=\"https:\/\/www.fundacionmicrofinanzasbbva.org\/revistaprogreso\/wp-json\/wp\/v2\/posts\/20598?print=pdf\" class=\"pdfprnt-button pdfprnt-button-pdf\" target=\"_blank\"><img decoding=\"async\" src=\"https:\/\/www.fundacionmicrofinanzasbbva.org\/revistaprogreso\/wp-content\/plugins\/pdf-print\/images\/pdf.png\" alt=\"image_pdf\" title=\"Ver PDF\" \/><\/a><a href=\"https:\/\/www.fundacionmicrofinanzasbbva.org\/revistaprogreso\/wp-json\/wp\/v2\/posts\/20598?print=print\" class=\"pdfprnt-button pdfprnt-button-print\" target=\"_blank\"><img decoding=\"async\" src=\"https:\/\/www.fundacionmicrofinanzasbbva.org\/revistaprogreso\/wp-content\/plugins\/pdf-print\/images\/print.png\" alt=\"image_print\" title=\"Imprimir contenido\" \/><\/a><\/div><p><span style=\"font-weight: 400;\">El pasado 13 de diciembre de 2022 se public\u00f3 en Chile el <a href=\"https:\/\/www.diariooficial.interior.gob.cl\/publicaciones\/2022\/12\/13\/43424\/01\/2232309.pdf\" target=\"_blank\" rel=\"noopener\">Reglamento que regula la mediaci\u00f3n, conciliaci\u00f3n y arbitraje en materia de consumo<\/a>, que tiene como objetivo la protecci\u00f3n al consumidor en general y, en concreto, al consumidor de productos financieros.<\/span><\/p>\n<p><b>Principios fundamentales<\/b><\/p>\n<p><span style=\"font-weight: 400;\">El Reglamento, que entrar\u00e1 en vigor transcurridos seis meses desde su publicaci\u00f3n en el Diario Oficial, es decir, el d\u00eda 13 de junio de 2023, se basa en los siguientes principios fundamentales:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Voluntariedad de las partes a someterse al proceso<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Gratuidad<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Indemnidad del consumidor<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Econom\u00eda procesal<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u00a0Publicidad<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Buena fe<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u00a0Imparcialidad<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u00a0Desformalizaci\u00f3n<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Acceso a la informaci\u00f3n<\/span><\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.fundacionmicrofinanzasbbva.org\/revistaprogreso\/wp-content\/uploads\/2023\/02\/Proteccion-consumidor-Revista-Progreso-FMBBVA.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-20599 alignleft\" src=\"https:\/\/www.fundacionmicrofinanzasbbva.org\/revistaprogreso\/wp-content\/uploads\/2023\/02\/Proteccion-consumidor-Revista-Progreso-FMBBVA-300x200.jpg\" alt=\"Protecci\u00f3n consumidor - Revista Progreso FMBBVA\" width=\"300\" height=\"200\" srcset=\"https:\/\/www.fundacionmicrofinanzasbbva.org\/revistaprogreso\/wp-content\/uploads\/2023\/02\/Proteccion-consumidor-Revista-Progreso-FMBBVA-300x200.jpg 300w, https:\/\/www.fundacionmicrofinanzasbbva.org\/revistaprogreso\/wp-content\/uploads\/2023\/02\/Proteccion-consumidor-Revista-Progreso-FMBBVA-768x513.jpg 768w, https:\/\/www.fundacionmicrofinanzasbbva.org\/revistaprogreso\/wp-content\/uploads\/2023\/02\/Proteccion-consumidor-Revista-Progreso-FMBBVA.jpg 1000w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p><b>Mecanismos para la soluci\u00f3n de controversias<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Recoge que, en todo caso y previamente a la contrataci\u00f3n, los proveedores deber\u00e1n informar si disponen alguno de los mecanismos para la soluci\u00f3n de controversias, quejas o reclamaciones de consumo. Esta informaci\u00f3n deber\u00e1 estar disponible, de forma clara y destacada, tanto en tiendas f\u00edsicas como en sitios web, as\u00ed como en los contratos que suscriban con los consumidores.<\/span><\/p>\n<p><b>Consentimiento del consumidor<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Por otro lado, contempla que el consentimiento del consumidor para dar inicio a dichos mecanismos deber\u00e1 prestarse por escrito o por cualquier medio tecnol\u00f3gico apto para reproducir dicho consentimiento escrito. As\u00ed, y en l\u00ednea con el principio de voluntariedad, en ning\u00fan caso se podr\u00e1 exigir u obligar al consumidor a someterse a los mecanismos como requisito para contratar.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Una vez manifestado el consentimiento, el Reglamento se remite a la Ley N\u00b019.496 sobre Protecci\u00f3n de los Derechos de los Consumidores para la designaci\u00f3n del tercero imparcial que resuelva el conflicto.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Aclara, no obstante, que los acuerdos de las partes -como la decisi\u00f3n del \u00e1rbitro- deber\u00e1n estar razonablemente fundados, especialmente respecto de los alcances de la soluci\u00f3n sobre la relaci\u00f3n de consumo que dio origen a la queja, reclamo o controversia. Adem\u00e1s, el resultado de la soluci\u00f3n de controversia ser\u00e1 jur\u00eddicamente vinculante para las partes, por lo que, en caso de incumplimiento del acuerdo o laudo, el consumidor podr\u00e1 exigir su cumplimiento forzado de conformidad con las reglas generales.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0__<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>El pasado 13 de diciembre de 2022 se public\u00f3 en Chile el Reglamento que regula la mediaci\u00f3n, conciliaci\u00f3n y arbitraje en materia de consumo, que tiene como objetivo la protecci\u00f3n al consumidor en general y, en concreto, al consumidor de productos financieros. Principios fundamentales El Reglamento, que entrar\u00e1 en vigor transcurridos seis meses desde su [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"tags":[122,166,104,6259,6253,1874,90,1837,2067,299,6258,6257,6255,2474,6256,728,6254],"class_list":["post-20598","post","type-post","status-publish","format-standard","hentry","tag-proteccion-al-consumidor","tag-publicidad","tag-transparencia","tag-acceso-a-la-informacion","tag-arbitraje","tag-buena-fe","tag-chile","tag-consentimiento","tag-consumidor","tag-consumidor-financiero","tag-desformalizacion","tag-economia-procesal","tag-gratuidad","tag-imparcialidad","tag-indemnidad-del-consumidor","tag-resolucion-de-controversias","tag-voluntariedad-2","numero-30m","seccion-es-tendencia-interes-microfinanzas"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin 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