{"id":927,"date":"2015-07-02T11:53:44","date_gmt":"2015-07-02T11:53:44","guid":{"rendered":"http:\/\/progresomicrofinanzas.org\/?p=927"},"modified":"2017-11-30T11:43:45","modified_gmt":"2017-11-30T11:43:45","slug":"consumer-rights-protection","status":"publish","type":"post","link":"https:\/\/www.fundacionmicrofinanzasbbva.org\/revistaprogreso\/en\/consumer-rights-protection\/","title":{"rendered":"Consumer Rights Protection"},"content":{"rendered":"<div class=\"pdfprnt-buttons pdfprnt-buttons-post pdfprnt-top-right\"><a href=\"https:\/\/www.fundacionmicrofinanzasbbva.org\/revistaprogreso\/en\/wp-json\/wp\/v2\/posts\/927?print=pdf\" class=\"pdfprnt-button pdfprnt-button-pdf\" target=\"_blank\"><img decoding=\"async\" src=\"https:\/\/www.fundacionmicrofinanzasbbva.org\/revistaprogreso\/wp-content\/plugins\/pdf-print\/images\/pdf.png\" alt=\"image_pdf\" title=\"View PDF\" \/><\/a><a href=\"https:\/\/www.fundacionmicrofinanzasbbva.org\/revistaprogreso\/en\/wp-json\/wp\/v2\/posts\/927?print=print\" class=\"pdfprnt-button pdfprnt-button-print\" target=\"_blank\"><img decoding=\"async\" src=\"https:\/\/www.fundacionmicrofinanzasbbva.org\/revistaprogreso\/wp-content\/plugins\/pdf-print\/images\/print.png\" alt=\"image_print\" title=\"Print Content\" \/><\/a><\/div><p>Act 19496 on Consumer Rights Protection regulates relations between suppliers and consumers, establishing which actions may be deemed harmful to consumers and what procedures should apply in this area. It gives powers of oversight to the Spanish national consumer service (Servicio Nacional del Consumidor or SERNAC), which can also impose fines. It also encourages more robust public involvement in consumer-related matters.<\/p>\n<p>The main changes in the law are as follows:<\/p>\n<p>i.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 SERNAC will be empowered to enforce the law; impose fines under administrative proceedings resolved by SERNAC\u2019s regional director; lay down general instructions and standards; interpret and apply regulations and, finally, use collective mediation as a preliminary step prior to taking cases to court.<\/p>\n<p>ii.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 It stipulates that consumer associations may enter into civil and mercantile contracts to finance their business. This allows them to engage in profit-making activities.<\/p>\n<p>iii.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 It increases the amounts of fines for infringing consumer protection legislation.<\/p>\n<p>iv.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 It extends the statute of limitations for actions stemming from breaches by suppliers from 6 months to 2 years.<\/p>\n<p>The bill aims at protecting consumer rights, by alloweing SERNAC to apply harsher measures in the event of failures to respect the principles of protecting customers\u2019 interests.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Act 19496 on Consumer Rights Protection regulates relations between suppliers and consumers, establishing which actions may be deemed harmful to consumers and what procedures should apply in this area. It gives powers of oversight to the Spanish national consumer service (Servicio Nacional del Consumidor or SERNAC), which can also impose fines. It also encourages more [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":1830,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"tags":[],"class_list":["post-927","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","numero-2-en","seccion-published-and-draft-legislation-microfinance","pais-chile-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Consumer Rights Protection<\/title>\n<meta name=\"description\" content=\"Act 19496 on consumer Rights Protection regulates relations between suppliers and consumers\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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