Social Performance Report 2019

An opportunity for planning and for building up resilience

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Defining financial health. The appropriate use of financial tools to manage resources optimally over time.

Our entrepreneurs
have unstable,
infrequent incomes

50%

claim not to have
a regular monthly
income

Going beyond opening up access to a range of products, we have designed products that are adapted to our clients’ needs. Their financial health is one of the first steps needed to raise standards of living up to different levels.

There is an opportunity to
improve the use of our products


Saving: the great challenge

The potential for more saving does exist.


46%

of clients have the
capacity to generate
modest savings

Levers for improvement

to create incentives for good
habits and increase
financial know-how

665,944

people received
financial education
in 2019

Financial health is even
more important in
vulnerable households

Results

To measure financial health, we have built
an indicator that looks at four client dimensions:




Social Performance Report 2019

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