{"id":21202,"date":"2018-09-14T13:11:00","date_gmt":"2018-09-14T11:11:00","guid":{"rendered":"http:\/\/www.fundacionmicrofinanzasbbva.org\/en\/exito-la-nueva-apuesta-recursos-humanos-bancamia-proceso-seleccion-mas-tecnologico-e-inclusivo-consigue-mas-motivacion-menos-rotacion\/"},"modified":"2018-12-10T16:18:24","modified_gmt":"2018-12-10T15:18:24","slug":"exito-la-nueva-apuesta-recursos-humanos-bancamia-proceso-seleccion-mas-tecnologico-e-inclusivo-consigue-mas-motivacion-menos-rotacion","status":"publish","type":"post","link":"https:\/\/www.fundacionmicrofinanzasbbva.org\/en\/exito-la-nueva-apuesta-recursos-humanos-bancamia-proceso-seleccion-mas-tecnologico-e-inclusivo-consigue-mas-motivacion-menos-rotacion\/","title":{"rendered":"Bancam\u00eda\u2019s new recruitment process proves to be successful as it becomes more innovative and inclusive, causing more motivation and lower turnover rate"},"content":{"rendered":"

The BBVA Microfinance Foundation and Bancam\u00eda<\/a>, its institution in Colombia, have reduced staff turnover to less than half. In 2016, annual turnover rate was above 30%, and this trend is fast reversing thanks to a new selection process. Both the Foundation and Bancam\u00eda found out that the main reasons for this result is due to lack of motivation and the workload. A large proportion of employees who resigned have been working for less than a year with the MFI.<\/p>\n

The high turnover rate was visibly impacting costs, resources and time, thus translating into less availability and quality of service for clients. This led to a reevaluation of the selection process and to its eventual adaptation, which encouraged Bancam\u00eda to choose future employees based highly on their motivation and their affinity to the institution\u2019s social mission, without putting too much weight on their academic qualifications.<\/p>\n

To achieve this, \u201cit was necessary to generate employee loyalty\u201d<\/strong>, explained Carolina Gonz\u00e1lez, director for Recruitment at Bancam\u00eda. V\u00edctor Herrero, head of Recruitment and Employee Experience at BBVAMF agrees and adds that, \u201cbefore, the urgent need to fill a vacant position made candidates \u2018ideal\u2019 if they had the required skill set needed for the job\u201d. This process proved to be useful in the short term, but on the mid and longer term, it became the cause of early employee turnover.<\/p>\n

A more innovative and inclusive recruitment procedure<\/h3>\n

Aware of the relevance of taking part in this new digital era, the Colombian institution has started to manage the greater part of staff recruitment through computer-based tools. It has created its own job portal which pools all applicants. In less than three years, the portal received more than 75 thousand candidates<\/strong>, showing how well-positioned Bancam\u00eda is in job offers.<\/p>\n

Another critical change has been opening possibilities for a wider range of academic qualification and educational attainment when looking for an Ejecutivo de Desarrollo Productivo<\/em> (loan officer), making the process more inclusive. The current procedure not only considers the academic achievements of the candidate, but also their experiences and other relevant knowledge, but not without going through a selection based on their \u201csocial\u201d calling, motivation, and how fitted they are to perform the task at hand.<\/strong> They don\u2019t even have to necessarily have a college degree. This is how candidates\u2019 profiles are studied, to see how they match with the institution\u2019s mission statement and the group dynamics.<\/p>\n

Even the structure of the current job interviews have been modified, and a group activity has been added to see how candidates fare in a team setting, as their values and social aptitudes are evaluated. This way, recruiters are allowed a better glimpse of which candidates are more motivated and have greater affinity with the institution\u2019s activity.<\/p>\n

According to the research done by the Foundation and Bancam\u00eda, \u201cthis paradigm shift is not only good for the Foundation, the MFI and the entrepreneurs we serve, but it\u2019s also motivating for the recruitment team, who feel the mission statement and how important their role is, as well as the responsibility they bear when it comes to constituting new team members for the MFI\u201d.<\/p>\n

Positive outcome for everyone<\/h3>\n

Two years after the implementation of the first modifications, not only was Bancam\u00eda able to cut down the early turnover rate. At the same time, it was also able to balance workload among the branch offices, increasing motivation among staff. Additionally, it was able to overcome the challenge of quality versus quantity recruitment, without the process taking too much of the recruiters\u2019 time. All of these have increased the area\u2019s efficiency, as it currently faces less need for recruitment. Clearly, this has been a valuable project not only for the MFI, but most of all, for the employees who make up the whole of it.<\/p>\n","protected":false},"excerpt":{"rendered":"

The BBVA Microfinance Foundation and Bancam\u00eda, its institution in Colombia, have reduced staff turnover to less than half. In 2016, annual turnover rate was above… Read more »<\/a><\/p>\n","protected":false},"author":13,"featured_media":20959,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1437],"tags":[1489,2179,2641,2602,96,714,359,2642,1002,2603,2643,1599,1573,2648,2647,2600,2644,2601,2645,2649,2646],"class_list":["post-21202","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-bancamia","tag-bancamia-en","tag-caso-de-exito-en","tag-caso-de-exito","tag-colombia","tag-colombia-en","tag-empleo","tag-empleo-en-2","tag-employment","tag-estudio","tag-estudio-en","tag-fmbbva-en","tag-fmbbva","tag-hr","tag-research","tag-rrhh","tag-rrhh-en","tag-seleccion-de-personal","tag-seleccion-de-personal-en","tag-staff-recruitment","tag-success-story","paises-colombia"],"acf":[],"yoast_head":"\n\u00c9xito en la nueva apuesta de Recursos Humanos en 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